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17:07

Spot.Us Survey Shows Support for More Diverse Public Media

The Knight Commission on the Information Needs of Communities in a Democracy made 15 recommendations on how America can have a bright info-future. One of those recommendations was for increased support for public media predicated on public media efforts to "step up," for lack of a better term.

Public media has been on the minds and lips of a lot of Americans. Certainly the last few years have seen a growth in public media across the board from Corporation for Public Broadcasting entities (PBS, NPR) to less formal public media entities like PRX and PRI. Recently, as a follow-up to the work of the Knight Commission Barbara Cochran wrote a policy paper "Rethinking Public Media: Mort Local, More Inclusive, More Interactive." From the Knight Commission blog post:

At a time when government funding for public broadcasting is hotly debated, "Rethinking Public Media: More Local, More Inclusive, More Interactive," a new policy paper by Barbara Cochran, offers five broad strategies and 21 specific recommendations to reform public media.


It's an excellent piece of reading that breaks down some of the roadblocks and opportunities that lay ahead for public media.

Beyond white papers, however, it's important that the public be able to speak their mind about public media. That's why, thanks to the support of the Aspen Institute Communications and Society Program, the institutional home of the Knight Commission on the Information Needs of Communities in a Democracy, Spot.Us surveyed 500 members about the state of public media in their community.

The goal was to find out where public media is strong, weak and what suggestions the public might have for public media. Not only did this survey raise awareness about the growing role of public media, it supported media as well. Every member of our community that took the survey was given $5 in credits to fund the story of their choice on our site.

And The Survey Says....

How Big Is Your Community?
Before we can examine the survey in-depth I should remind folks that this is a sponsored survey of a somewhat self-selecting community (and our community is perhaps more media-savvy than other websites). That said, our first question was aimed at getting a sense of where people lived. One of the trends we often hear is that major metropolitan areas are better served by public media than smaller locations. Our survey affirmed this.

Just over 60 percent of respondents were from major metropolitan areas. Another 17 percent were from large cities. Only a handful (12 percent) came from towns with a population of 50,000 or less. Our survey skewed toward major metropolitan areas and in total they were happier with public media than folks in more rural areas. This should be kept in the back of our minds when we dive into the remaining questions and answers.
Spot.Us community member Mike Labonte summed up the frustration with public media in small towns when he wrote his suggestion to improve public media in his town: "Presence. The only public media in my city of 70,000 is the local public access cable TV station."

The next question in our survey allowed for multiple answers: "Who has an influential role in shaping media in your area?" It's an important question to ask because while the ecosystem continues to change many charge public media with the role to unite various media forces together. The results of this question were proven interesting again; as much as things have changed -- they also stay the same.

Newspapers and national broadcast television were considered influential by the most respondents. Just over 75 percent of people who took the survey selected papers as being influential. Local bloggers garnered 188 votes or just 37 percent of those that took the survey. While that's still a hefty number, it was the lowest concrete choice (it performed better than "other") and came in just below "elected officials."
Community member Laurie Pumper noted: "One small but telling example: Public radio went out of its way to keep a citizen journalism organization from providing live-streaming of a gubernatorial debate in Minnesota. If an organization accepts public funding, I expect better cooperation with other sources of media."

Next we asked how people got involved in public media. The respondents had three overwhelming answers: Social media, the general website and donating. The overlap between these three was also very strong. Almost everyone who said they donated engaged through the website and social media. Although the reverse trend was not as strong (i.e. somebody who engaged through social media might not donate), there was still a correlation.

In light of the number of respondents who said they volunteer or worked for public media, the number of people who attended events at their local public media station seemed a little low. Getting out the word can be very important as community member Ben Melançon said: "Dedicating the resources to come and ask what's up, once a month. Taking matters of interest common to multiple local areas they cover and doing very in-depth reports on them."
Next we got to the heart of the survey: How effective is public media at serving the needs and interests of diverse members of the community? While the responses to this aren't an abysmal failure, it does show large room for improvement. A total of 11 percent thought public media in their community was doing a poor job of reflecting diversity. The vast majority of responders selected either "good" (33 percent) or "fair" (32 percent). Because these two combine for 65 percent of all responders it's worth examining the exact language of these answers:
  • Fair -- There are occasional examples of diverse programming, but it's not the norm.
  • Good -- While not perfect, there are obvious efforts to make programming more inclusive.

While these lukewarm answers were the majority only a handful of responders thought public media was doing an "excellent" or "very good" job of reflecting a community's diversity.
And then came the meatiest question: "How well do public media do of informing you about local issues?"

Again we find mixed results, but the overall trend was positive. A majority 69 percent said public media was doing either "average" or "above average" at covering local issues. While it's great to see so few select "poor" (six percent) or "below average" (17 percent), there is still lots of room for improvement when we note that only 8 percent of responders thought public media was doing "fantastic."

In an interesting contrast with an earlier comment, community member Alexis Gonzales said this about the size of a town:

Because I live in a large city, news media -- including public media -- just don't cover 'neighborhood' issues. Frankly, I stopped expecting them to do otherwise until I spent time in smaller-but-not-that-much-smaller city (Portland for example) and noticed how public media seemed so much closer to and integrated into the local community. I think public media could do a better job of covering local issues by reconsidering what is newsworthy ... i.e., neighborhood issues can be of broader interest to the greater community.



Taxes

The survey also threw in a playful question regarding taxes. Since public media's funding has been a topic of discussion, why not ask the public what they think? The question was arguably loaded, but still worth asking.

The exact language was: "British citizens are taxed $80.36 a year to support the BBC. United States citizens are taxed only $1.36. Knowing it would mean more taxes you believe the following." Then respondents could decide if they wanted to lower taxes to $0 or raise them to "beat the British."

This question was asked in part to educate, since many people don't realize how little our media is subsidized by taxes compared to other countries and in part to provoke responses around a hotly debated topic.

About 20 percent of responders thought the taxes should stay the same or even be lowered to $0. Nearly half thought of expanding the taxes a little either doubling it to $2.70 or expanding it to $30. And perhaps because of how the answer was worded  ("Let's beat the British") a whopping 34 percent wanted to raise taxes to $80.37 to fund public media. Either the Spot.Us community has lots of public media fans or a reminder that the British public media is out-funding ours 80-to-1 was too much to bear. (Also note 49 individuals who took the survey work for public media according to their answers to question #3).


From the public's mouth

Finally, our last open-ended question sought advice and input about how public media could improve at the local level. We received 500 responses and below I have republished some of the best with the survey respondents' permission.

Wendy Carrillo

I live in East LA / Boyle Heights. It's very rare that good positive stories are told about my community via TV news. LA Times covers some good stories, but it's not the norm. I would like to see my community being covered w/ national issues other than immigration. Like Latinos who serve in armed forces, or those who are making a difference in the classroom.

Tom Davidson

Engage the emerging local blogosphere -- providing them promotion/audience and, potentially, revenue via bundled sales using the bully pulpit of public media. In other words, why can't a local PBS or NPR station serve the same role as a TBD.com in Washington?

Tim Gihring

They could spice up the reporting. The no rant/no slant approach is appropriate, but the reporting is often simple, dry, and probably not engaging as broad an audience as possible as a result.

Henry Jenkins

Right now, Los Angeles seems poised to lose its PBS station, which is going independent. This is a good news, bad news situation. Some of its best current projects are local and these will continue and grow. But we will also lose some of the programs from PBS which we have come to expect and they will be missed.

Ruth Ann Harnisch

Deploy the resources of journalism majors and graduate students in the many universities and colleges located in and around the major metro areas. Collaborate with universities and colleges to cover more beats, produce more stories, create more outlets, uncover more potential advertisers and train better journalists.

Tom Stites

My community, Newburyport, Mass., is an hour north of Boston, a half hour south of Portsmouth, N.H., and an hour and 10 minutes south of Portland, Maine. I listen to public radio from all three, and no one covers Newburyport or its surrounding area. In fact, we're in a fringe reception area for all the stations. What would be really cool would be to have a low-power, listener-supported station right here in Newburyport. There's a local AM station that plays old music but has no local news presence.
Perhaps where I live makes me an outlier, but I suspect that my situation is quite common -- most public radio stations are in big cities or on university campuses in smaller places. That said, most smaller communities, including mine, don't have colleges.

Jake Bayless

Public media is largely the only not-for-profit trusted local and regional source of info, and source of curated content. I'd like to see that trust "capital" realized -- my local station is in the process of retooling for the new media revolution -- it's not easy to change the battleship's direction. More and amplified info like that from the Knight Commission needs to be put out there. The public at large doesn't yet understand how vital public media SHOULD be in their lives as info consumers. Public media orgs all should adopt "Community Media Projects" in order to learn, listen and meet the information and democratic needs of the communities they serve... everything else is broken, untrustworthy or unsuitable.

Arthur Coddington

Awareness that public media is frequently a partnership between national providers (NPR) and local stations. Those that don't understand this partnership can dismiss the programming as not locally relevant. Visibility. Police who are present and interacting with local residents can generate greater trust and participation in public safety. Similar thing could be true of public media. If they are visible -- if they are not "they" -- then we feel more connected to the stories, more possibility to reach out to them when new issues arrive, etc. Engagement. Partner with schools, libraries and service orgs to unearth essential local stories, create broadcasts about them, and follow up to track impact.

Andria Krewson

Be more aggressive about giving up old ways (and sometimes long-time staffers) to free up resources and time to explore new ways of sharing information. Note on the tax question: I'd support more taxation for public media, but I'm discouraged about the track record used to spend tax money recently and would need total transparency (and some influence) on how money is spent in order to support more taxation.

Chris Mecham

We have a very active NPR-supporting community here but the simple fact is that they are charged with providing service to a huge, mountainous geographic area and while we may, as a community, have an above average rate of contribution, we also have greater infrastructure expenses than many other areas. Considering what Boise State Public Radio does with their resources I think they are doing okay. One of the features of public broadcasting funding in Idaho is that up to a fairly generous limit our contributions are counted as a tax credit. Not a deduction. A credit. "Do I want to give Butch Otter my money or do I want to give Terry Gross my money? Hmmmm."

Lisa Morehouse

Experiment. Be willing to try and fail at new shows, new ways of delivering the news. Invest in reporting. Pay freelancers a fair wage so that journalists without financial support can enter and stay in the profession (not possible now).

Bill Day

Public media should pioneer efforts to build real-time citizen journalist networks. Using low cost distribution and collation tools, public media could become hubs for high-quality, low cost information sharing -- school test scores, water quality, traffic needs, etc.

Sabine Schmidt

Through reaching out to organizations and individuals representing under-served parts of the community, especially economic and ethnic minorities. The demographic makeup of my metro area is changing rapidly due to growing Hispanic, Marshallese, and Hmong populations; except for some Spanish-language newspapers and radio stations, few media outlets report on issues such as immigration, wage theft, bilingual education, etc. Public media could a) report more extensively on those topics -- not as "minority" issues but as issues affecting members of our community; this would require b) establishing a broader definition of what our community is; and c), public media could offer internships and fellowships to young and/or freelance journalists, especially because the local NPR station is run by the university's journalism department.

Antonio Roman-Alcala

I like the Bay Citizen model, and the Public Press ... one for exposing local issues to a broader audience, the other for in-depth local news for locals. I don't know if that counts as public media? Overall, I don't pay much attention to TV news, even public channels...so I'm not sure about that. Public media seems generally underfunded; I'd like to see more funding for it, as well as movement towards a more public-serving private news media (though we know, of course, that's easier said than done).

Alexis Gonzales

Because I live in a large city, news media -- including public media -- just don't cover "neighborhood" issues. Frankly, I stopped expecting them to do otherwise until I spent time in smaller-but-not-that-much-smaller cities (Portland for example) and noticed how public media seemed so much closer to and integrated into the local community. I think Public Media could do a better job of covering local issues by reconsidering what is newsworthy ... i.e. neighborhood issues can be of broader interest to the greater community.

Kaitlin Parker

Find positive happenings to report in communities that are typically only covered when something negative happens there.

Anthony Wojtkowiak

For lack of a better phrase, they need to grow some balls. My town in New Jersey is influenced by political boss George Norcross, the unions, and the mafia. And that's not even the corruption and hubris that goes on in the city itself. What our reporters really need is assertiveness training, media law training, and self-defense courses. But most of all, they need the courage to use all of that stuff.

Todd O'Neill

Our public radio and public television are separate entities that don't work together. Although our public radio is beefing up it's news reporting it seems simple to bring that reporting over to television. But public media is NOT JUST NPR and PBS. We have struggling cable public access community (no funding or support from the city) here and a number of online only community journalism operations (including a Knight grantee) that are all doing their own thing without coordination. Big Public Media (NPR/PBS) should be a leader to bring all of these "under the tent" and provide a real media public service to the community.

Charles Sanders


Actually, local issues aren't my concern. I wish public media reinforced its international coverage and improved its drama, comedy ... content. I envy the BBC.

Martin Wolff


As someone who listens to public media daily, it is sad that I have to try hard to think about a local issue being covered. In that respect, almost anything would improve the coverage as it feels almost, but not quite, non-existent. When local issues are covered they seemingly come in only two forms: 1. A feel good issue that is barely an issue and will create nearly zero discourse in the community. For example, holiday-lights festivals. 2. Wimpy. The interviewer/broadcaster will do nothing while two sides of an issue actively lie to the community and directly contradict each other. Fixing #1 is easy -- nobody really terribly cares, so we don't need 10 minutes of coverage about a mayor flipping the switch and lighting a tree up. Fixing #2 is harder. The public media must stand up for itself better and call out the guilty parties. The public media must step up its role as a sort of police officer of society and arrest those who break the rules.

Yvette Maranowski


ALWAYS retain vigorous capacity for citizen reporters. Fund them with equipment and training. People are busy now and have to work independently, but with lifelines keeping them connected to their media outlets. Use McChesney and Nichol's idea of $200 in tax credit going to every citizen, so that the citizen can donate their credit to whatever organization they choose -- such as journalistic ones. Constantly produce and air/publish material about the importance of journalism -- keep hitting the public with that message!

Andy Edgar


Survey people in the neighborhood for their backgrounds, locations and topics of interest, get them interested in issues that affect everyone. Focus on things like air and water quality, advice on picking up litter and why it's important not to litter, community events, getting to know neighbors' talents/skills, healthy alternatives to fast food and big box grocery stores. Community based ways to prevent crime/hate acts should be talked about explored and tried.

William Forbes


In my community (Minneapolis/St Paul, MN), "public" radio and television are HUGE cash cows. They do a good job and are influential but the real inclusive and diverse media that truly serve the under-represented populations of our area are Community Radio Stations, in particular KFAI. MN Public Television/NPR/MPR/PBS could do a much better job but they are more concerned with maintaining (and increasing) corporate and government funding than with covering issues that don't always have universal appeal.

Michael Hopkins

In its current state, public media is dangerous because it offers the illusion of complete objectivity and truth. Too many people listen to it uncritically because of this. I would like to see public media representatives ask much tougher questions of everybody and hire a much more diverse staff of journalists. The illusion will still be there, but it will match reality more closely.

Jeffrey Aberbach


My community now has a Patch website. It's too early to judge how successful it will be in reaching out to our diverse community, but so far it appears to be more successful than the established, corporate-owned media outlet in town (a poorly staffed small daily newspaper that generates little local content).

Jeddy Lin


In my area, despite being close to a large university, not much of a public media movement exists. A more visible public media would go a long way towards creating a more progressive, diverse community.

Kitty Norton


They could provide better coverage for schools. They seem to report statistics and not real life goings-on in our schools to the community.

Luke Gies


I don't have any television or newspaper service, so I am somewhat "self isolating" from our local media. I get most of my news from the Internet, so I think one area of improvement for local media would be to increase the content and improve the usability of their websites. That is more of an improvement in distribution than in "covering the issues," but distribution is a key component to the reporting of news.

Don't be the product, buy the product!

Schweinderl