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May 25 2011

04:57

Super-injunction case - Paul Wakely, BBC: why we removed your comments

BBC :: Paul Wakely is Editor, Moderation Services for BBC Online, which means he oversees moderation of readers' comments across the BBC website. BBC's "moderation" of the comments about the 'footballer (super-) injunction' recently has received much coverage during the last few days. Here's his response.

[Paul Wakely:] As it stands as I write this, on the BBC website, you can say that the footballer who had an injunction in place regarding an alleged affair with Imogen Thomas, was named in Parliament as being Ryan Giggs. But the word 'alleged' is important.
... [he continues] Following the naming of the footballer in Parliament I will, as much as I can, explain where we are drawing the line with moderation, and explain why some of you have had your comments removed for saying things everyone is saying on Twitter.

Fact is that in addition as the injunction has still not been lifted the BBC is still technically bound by its provisions.

Continue to read www.bbc.co.uk

July 20 2010

13:00

BBC launches new appeals process for moderated comments

The BBC online team has launched a new appeals process for moderated comments, in a move which aims to ensure greater equality and fairness when sharing opinions online.

The broadcaster announced that a new system became necessary after the growth of online communities within the BBC site.

The old system relied on you responding to a moderation email and was devised when we had half a dozen community sites using the DNA moderation system. However, with nearly 300 different blogs, boards, community sites and comments systems now using DNA, it became impossible to even maintain the folders, let alone ensure that all the teams responsible were responding to your moderation queries.

The new system will mean all appeals and complaints will be handled by a dedicated team, who will turn to hosts, bloggers or production teams for direction where necessary.

The moderation failure emails are shorter and contain a link to more information about the rule your contribution was deemed to have broken. If you wish to appeal you can contact us via the feedback forms on http://www.bbc.co.uk/blogs and http://www.bbc.co.uk/messageboards. You will get an initial response within 10 working days, and if you are unhappy with the outcome, an opportunity to continue with the appeal procedure. If you have restrictions placed on your account, you can also appeal with the new process.

See the full announcement here…Similar Posts:



March 04 2010

18:02

BBC insists it still believes in digital

BBC Broadcasting House, Portland Place at the ...
Image via Wikipedia

The BBC has sought to address the discussion over whether it is still committed to digital.

In a direct response to the column by Forrester’s Nick Thomas on whether the BBC still believes in digital, Kerstin Mogull, says the simple answer is “yes.”

On the BBC Internet blog, Mogull, Chief Operating Officer for BBC Future Media & Technology, says:

The proposals (PDF) announced this week are about providing clear focus in key priority areas to provide greater long term value to audiences and a more open approach to a wider online market. Doing fewer things to an even higher standard. BBC Online is very much part of the BBC’s future and we remain absolutely committed to the web as a third platform alongside TV and Radio.

He points to a round up on what is happening in the BBC’s digital future published by Silicon.com.

Malcolm Coles at Econsultancy also dissects the review to analyse what it means for the BBC’s web operations.

There is little doubt that the web, (and other digital platforms), are central to the BBC.  And there are indications in the review that the BBC recognises that the Internet is not simply another distribution channel.

Towards the end of the document, the BBC acknowledges the participatory and interactive nature of the Internet could change the public’s relationship with the corporation:

These characteristics of digital public space are transforming the BBC’s relationship with audiences. Some of the unspoken truths on which the BBC has often operated—that professionals know best; that control is always the way to ensure quality; that audience contributions are valuable but must be crafted or editorialised to be of most value; that the audience must only be given the finished product; that professionals will create more content than the audience—are being contested and overturned. To fit itself for the future, therefore, the BBC must demonstrate a willingness and an ability to engage in an open discussion about itself, its values and its operations.

I looked at these issues in a recently published study on the impact of blogging on accountability at the BBC. I concluded that:

During the period covered by this research, blogging was recognised by the BBC as a new media technology that encourages participation with the potential to foster a closer and more personal relationship with the audience than possible in broadcast. However, there are limits on how far the BBC has incorporated the participatory nature of blogs within its institutional structures. This research indicates that the corporation has yet to fully embrace blogs as a platform for a conversation with the audience, suggesting it is still heavily influenced by its broadcast culture and has adopted blogs as a publishing, rather than participatory, platform.  Despite a rhetoric of accountability, editors and executives tend to consider blogs as a way to explain and justify decisions, rather than to engage in a discussion.

The BBC is not unusual in its struggle to adapt to a new media environment. This is an issue for most established media organisations. But it is positive to see the BBC acknowledging its limitations in the review and committing itself to greater transparency.

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