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March 28 2012

12:06

Reduced Relevance – the downside of social, mobile news

Facebook Activity PluginNews moves so quickly that your Facebook ‘friends’ just can’t keep up.

In a guest post for OJB, Neil Thurman highlights a new research report that suggests the increased availability of news on mobile platforms, and its harnessing of social networks—like Facebook—to power recommendations, comes at a price: stories that are less relevant to readers’ interests than those recommended by editors and found on news providers’ traditional websites.

Given the modern software platforms that mobile devices offer and their ability to be location-aware, when my co-author, Prof Steve Schifferes, and I started work on this report we were expecting news providers’ mobile editions and ‘apps’ to be highly personalizable. In fact we found they offered, on average, 13 times fewer forms of personalization than news providers’ full web editions.

We think this might be a result of the relatively early stage of development of mobile news apps but also because mobile devices—like the iPad—are often used for passive rather than active consumption. We reached the conclusion that if you like to get your news filtered to your preferences you’re better sticking to news providers’ main websites.

We also found that social filters performed poorly against editors in their choice of stories readers wanted to see. Specifically the Facebook plug-in some news sites have used hasn’t done a good job of predicting readers’ interests.

News moves so quickly that your Facebook ‘friends’ just can’t keep up, and we have fewer overlapping interests with those ‘friends’ than we think. Professional editors can still better predict the stories you’ll want to read than the social filters currently available on some news sites.

Although journalists have thus-far retained their gate keeping role, we do believe that social media is going to be increasingly crucial to the future of news. Our evidence suggests that there still is a gap in the market for effective social news filters, which research projects and commercial companies have not yet filled.

Our report surveyed eleven national news websites in the UK and US over a three and a half year period.

July 13 2011

14:00

6 ways of communicating data journalism (The inverted pyramid of data journalism part 2)

Last week I published an inverted pyramid of data journalism which attempted to map processes from initial compilation of data through cleaning, contextualising, and combining that. The final stage – communication – needed a post of its own, so here it is.

Below is a diagram illustrating 6 different types of communication in data journalism. (I may have overlooked others, so please let me know if that’s the case.)

Communicate: visualised, narrate, socialise, humanise, personalise, utilise

Modern data journalism has grown up alongside an enormous growth in visualisation, and this can sometimes lead us to overlook different ways of telling stories involving big numbers. The intention of the following is to act as a primer for ensuring all options are considered.

1. Visualisation

Visualisation is the quickest way to communicate the results of data journalism: free tools such as Google Docs allow it with a single click; more powerful tools like Many Eyes only require the user to paste their raw data and select from a range of visualisation options.

But ease does not equal effectiveness. The rise of chartjunk illustrates that visualisation is not immune to churnalism or spectacle without insight.

There is a rich history of print visualisation which remains relevant to the generation of online infographics: focusing on no more than 4 data points; avoiding 3D and ensuring the graphic is self-sufficient are just some.

Kaiser Fung’s trifecta is one useful reference point for ensuring a visualisation is effective, and this explanation of how a chart was transformed into something that could be used in a newspaper is also instructive (summarised by Kaiser Fung here).

In short: it’s not a simple process.

Visualisation has one major advantage which makes that effort worthwhile, however: it can make communication incredibly effective. And it can provide a method of distributing your content which cannot be matched by the other types of communication listed here.

But its major strength is also its main weakness: the instant nature of infographics also means that people often do not spend much time looking at it. It makes it very effective for distribution, but not for engagement, and so it is worth thinking strategically about 1) making sure the image contains a link back to its source; and 2) making sure that there is something more at the source when people arrive.

2. Narration

A traditional article can struggle to contain the sort of numbers that data journalism tends to turf up, but it still provides an accessible way for people to understand the story – if done well.

There are books providing useful guidance on how to write with numbers most clearly – and some guidance for web writing too (you should use numerals rather than words, as this helps people who are scanning the page).

As with visualisation, less is often more. But also, as in most narrative, you need to think about meaningfulness and your objectives in communicating these numbers.

Abstract amounts can be impressive, but meaningless and useless. What does it mean that £10m has been spent on something? Is that more or less than usual? More or less than something similar?

Try to bring down amounts to manageable quantities – the amount per person, or per day, for example.

Finally, use editing to focus in on the essentials: and make sure you link to the whole.

3. Social communication

Communication is a social act, and the success of infographics across social media is a testament to that. But it’s not just infographics that are social – data is too. The Guardian has demonstrated this particularly successfully with the cultivation of a healthy community around its Data Blog (which enjoys higher stickiness than the average Guardian article), and around its API.

Crowdsourcing initiatives aimed at gathering data can also provide a social dimension to the data. The Guardian are, again, pioneers here, with their MPs’ expenses project and Charles Arthur’s attempt to crowdsource predictions about the specifications of the iPad. But there are other examples, too – especially when it is difficult to obtain the data any other way.

The connectivity of the web presents new opportunities to present data journalism in a social way. ProPublica’s app that provides results based on your Facebook profile (schools attended; friends who have used the app) is one example of how data journalism can leverage social data, and, equally, how communicating the results of data journalism can be geared around social dynamics, using elements such as quizzes, sharing, competition, campaigning and collaboration. We are barely at the start of this aspect of online journalism.

4. Humanise

Broadcast news reports often use case studies to get around the problem of presenting numbers-based stories on television and radio. If waiting times have increased, speak to someone who had to wait a long time for an operation. In other words, humanise the numbers.

More recently the growth of computer-generated motion graphics has relaxed that pressure somewhat, as presenters can call on powerful animation to illustrate a story.

But once again, the point of making stories relevant to people comes through. As I wrote in One ambassador’s embarrassment is a tragedy, 15,000 civilian deaths is a statistic: when you move beyond scales we can deal with on a human level, you struggle to engage people in the issue you are covering – no matter how impressive the motion graphics (that post outlines some other considerations in humanising stories, such as ensuring that case studies are representative).

So after being buried in abstract data we need to remember that going out and recording an interview with a person whose life has been affected by that data can make a big difference to the power of our story.

5. Personalise

One of the biggest changes in journalism’s move online is that it opens up all sorts of possibilities around interactivity. When it comes to data journalism that means that the user can, potentially, control what information is presented to them based on various inputs.

There are some relatively well-established forms of this. For example, when a government presents its latest budget, news websites often invite the user to input their own details (for example, their earnings, or their family make up) to find out how the budget affects them. A recent variant of this are those interactives which invite the user to make their own decisions on how they might cut the deficit (the FT’s version took this further, adding in party strategies and policies).

Another common form is geographical personalisation: the user is invited to enter their postcode, zip code or other geographical information to find out how a particular issue is playing out in their home town.

A third is simply ‘your interests’, as demonstrated by Popvox’s approach to political engagement and the LA Times’ Newsmatch.

As more and more personal data is held by third party sites, the possibilities for personalisation expand. The ProPublica example given above, for example, demonstrates how Facebook profile information can be used to automatically personalise the experience of a story. And there are various apps that offer to present information based on location data provided via GPS.

This also indicates that there may be various ways in which personalisation and social strategies might be combined. Personalised stories can, in many ways, be used as an expression of our identity: this is where I live; this is how I am affected; this is what I’m interested in.

And when the COO of Facebook is predicting that all media will be personalised in 3-5 years, it’s clear that this is something the social networks are going to drive towards too.

6. Utilise

The most complex way of communicating the results of data journalism is to create some sort of tool based on the data. Calculators are popular choices, as are GPS-driven tools, but there is a lot of scope for more complex applications as more data becomes available both from the publisher and the user.

Again, there is overlap here with personalisation – but it is possible to provide utility without personalisation. And quite often, the complexity and consequent barrier to competitors presents commercial opportunities too.

At Reed Business Information, for example, their model is geared towards this sort of utility: attracting users at various points of the communication chain – online updates, printed magazines, mobile news – and steering them towards the point where they are closest to a purchasing decision. The idea is that the closer your information is to their action, the more valuable it is to the user.

Creating utility from data is currently relatively costly – but those costs are going down as a result of competition and standardisation. For example, as increasing numbers of news organisations adopt standard ways of storing story data (e.g. XML files), it is easier to create apps that pull data from datasets. Meanwhile, app creation becomes increasingly templated (in many ways you can see the process following a similar path to that of web design) and platform independent.

A medium up for grabs

What all of the above makes apparent – and I may have missed other methods of communicating data journalism (please let me know if you can think of any) – is that there are whole areas of online journalism that have yet to be properly explored, and certainly most have yet to establish clear conventions or ideas of best practice.

I’ve tried to scope out an overview of those conventions that are emerging, and the best practice that’s currently available, but it would be great if you could add more. What makes for good humanisation? Utility? What are great examples of personalisation or data journalism that involves a social dimension? Comments below please.

Meanwhile, here are both parts of the model shown together (click to magnify):

The inverted pyramid of data journalism and data journalism communication pyramid

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August 23 2010

11:55

Mapping global events in a local way: BBC Dimensions

BBC Dimensions

This is one of the best BBC projects I’ve seen in a while: Dimensions maps key events, places and things such as the Pakistan floods, the Gulf oil spill and the Afghanistan-Pakistan border – over your postcode.

It’s a simple idea, but hugely effective.

The prototype comes not from the corporation’s News arm – it was commissioned by History. Commissioning Executive for the Multi-Platform Team Max Gadney writes:

“Our challenge was to make it relevant to audiences.

“This is a common desire. Commissioning editors often want stuff ‘made relevant’ – TV producers might translate this as putting a celebrity in it – one we can relate to (Who Do You Think You Are does this very well). How does digital media make something relevant?”

Currently this is a prototype, so feedback is welcomed. I hope that News will be rubbing their hands at the potential applications and making their own suggestions for improvements on those lines.

For once we may be able to stop comparing things to the size of Wales. Unless, of course, you have a Welsh postcode.

December 06 2009

11:16

November 26 2009

06:13
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