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February 20 2012
December 27 2011
Public Media: A Wish List for 2012
What's the No. 1 innovation that's needed in public media in 2012?
I posed that question to the public media group on Facebook, as well as to some additional colleagues via email. The responses ranged from a focus on cultivating a culture of innovation, to calls for more innovative content approaches, to the need to grow public media's audience to provide greater support for our existing innovations. And according to some, what's needed more than anything -- more than any individual innovative approach -- is a shared, collective vision of where public media needs to go next.
Here's a selection of the responses I received:
"I think what's still needed most is a change in the culture so that innovation and risk-taking are supported and encouraged." - Ian Hill, community manager, KQED
Several people agreed with Ian, only some of whom were comfortable being quoted in this piece. Adam Schweigert, who recently departed public media (a temporary hiatus, he insists!) after 7-plus years in the system, said creating a culture of innovation "will do a lot to help recruit and retain new voices, increase diversity, (and) lead to further innovation in content and technology ..."

Need for Resources
Veteran journalist Max Cacas, currently defense editor at Signal Magazine, but with long ties to public media, argued that a culture of innovation is well and good, but we first need the resources to support such a culture. He offered a specific recommendation:
"I think what is needed is an 'innovation seed bank' that public radio/TV/media outlets in smaller markets can tap into so that they can make efforts to serve new audiences without compromising their existing and ongoing services."
Which raises a great question (one that was still being debated on Facebook, last I checked): Does building a culture of innovation create resources to support said innovation ... or do the resources indeed need to come first?
Kelsey Proud, online producer at St. Louis Public Radio, noted, "Some things can be done without money, but others, like equipment purchases, simply cannot."
Yoonhyung Lee, director of Digital Media Fundraising at KQED, feels that we have plenty of innovation in the system ... What's needed are bigger audiences to help translate innovation into sustainability:
"(Innovations) don't necessarily pay the bills. And they don't necessarily garner the kind of audiences that ONE prime-time program, ONE hour of drive-time listening would. Innovations are great, but if we can't find the audiences to support them ... well, does that falling tree make a sound if no one is listening?"
Tech Not Always the Driver
Of course, when you ask a question about innovation, people tend to respond with their own definitions of the admittedly broad term. Some emphasized that while "innovation" often connotes "technology" in this day and age, technology should not necessarily be the driver:
"While it is a significant driver of change, technology for technology's sake has little meaning. Our imaginations must lead technology. Media makers must first decide what difference they want to make, and for whom -- then figure out the tools to get them where they want to go." - Sue Schardt, executive director, AIR
On Facebook, producer Stacy Bond agreed, voicing her opinion that we should be using technology "to innovate on-air (and in ways that are truly cross-platform, not just safe ways of paying lip-service to cross-platform)." Scott Finn, news director at WUSF in Florida, wants to see expanded digital reporting and original investigative reporting at the state and local level; "then," he said, "we need to develop the digital infrastructure to share stories across stations and with NPR."
Public media veteran Michael Marcotte agreed that sharing was key, but wants to see it on an even broader scale. While he agrees resources and culture change are key issues, he thinks the main innovation needed in 2012 is a shared vision, and a plan to go with it:
"We share the mission of public media, but we don't act in coordinated fashion for the long-term success of the entire system. I think 2012's innovation should be a national, collective, shared effort to define and refine the vision that drives strategy, policy and investment approaching 2020."
In a recent piece for Current, Melinda Wittstock -- founder of Capitol News Connection, a startup that recently closed its doors -- called public media a "cozy, clubby world," where "risk is a four-letter word." What do you think? Is public media risk-averse? Do we need to begin taking more risks in 2012? If so, which risks should we take?
What risks will you be taking in the new year?
Amanda Hirsch is a writer, online media consultant and performer who lives in Brooklyn, N.Y. The former editorial director of PBS.org, she blogs at amandahirsch.com and spends way too much time on Twitter.
This is an edited version of a post that originally appeared on the Integrated Media Association's Public Media Innovators Project, a weekly blog series about the people and projects that are helping make public media a relevant and viable media enterprise for the 21st century.
This is a summary. Visit our site for the full post ».
November 30 2011
How to Manage Human Capital: Tips and Resources for Nonprofits
Continuing our series on how nonprofit organizations can tap into the human capital potential, I thought it might be helpful to pull together some resources that will help nonprofits avoid common pitfalls and follow best practices when working with volunteers.
Whether you are a nonprofit just starting to use human capital or have already established internal structures to manage your volunteers, engaging them in meaningful and productive ways can be both rewarding and challenging.
Volunteers can bring a wide range of skills and experiences to build your capacity and boost your mission-driven work. We hope these resources will help make the work of managing volunteers a little easier and keep your volunteers happy to boot!
To get you started, we have a lot of tips and resources to share from members of the TechSoup and Net2 community.
How and where to get volunteers:
- On the Net2 Blog - We asked the Net2 community to share best practices for finding passionate volunteers and how nonprofits can use the Internet to make finding volunteers more efficient and effective. We got a lot more. Check out this amazing list of Net2 community contributed tools, tactics, and best practices.
Webinars - Resources to help manage and retain volunteers:
- Social Media For Volunteer Managing and More - In this webinar, Jayne Cravens from Coyote Communications and Erin Barnhart from Effective Altruism discuss tips and strategies for effectively using social media to find, communicate with, and build community among volunteers.
- Managing IT Volunteers - Jayne Cravens helps you understand how to stay in control of tech volunteering tasks so that the finished assignment meets your organization’s needs and the tech volunteer has a satisfying experience.
The HandsOn Network
An arm of the Points of Light Institute, The HandsOn Network is the largest volunteer network in the nation and includes more than 250 HandsOn Action Centers in 16 countries and a powerful network of more than 70,000 corporate, faith, and nonprofit organizations.
We did a quick search in their Tools and Resources Library and found some great resources:
- Starting A Volunteering Program in an Organization (PDF) - This document reviews some important steps in the creation of a volunteer program.
- Take Root: Volunteer Management Guide (PDF) - A comprehensive guide for that includes volunteer management, recruitment, retention, recognition strategies and much more.
- Volunteers as Leaders (PDF) - A step-by-step guide for non-profits to develop volunteer leaders. From developing a volunteer leader framework to recruiting, equipping and supporting leaders.
- eVOLve: technical assistance for mobilizing volunteers - Sign up for this monthly electronic technical assistance brief, where you will find tips and tools to help you inspire, equip, and mobilize volunteers in your community. Check out the eVOLve archives.
- Economic Impact Of Volunteers Calculator - Ever try putting a value on the time volunteers give to an organization? This tool can help you. It estimates the appropriate wage rate for volunteer time based on what the person does, the value of specific tasks according to market conditions as reported by the US Department of Labor.
Here are the full search results of HandsOn resources for non-profits.
Risk Management and Legal Issues
As nonprofits consider using volunteers they are often concerned about risk management and legal issues. I am no legal expert, but the Nonprofit Risk Management Center says a little prevention can go a long way.
Here is a select list of useful (free) articles:
- Insurance for Volunteer Programs
- Keeping Volunteers Safe From Harm
- Tempting but Dangerous: Paying Volunteers ‘A Little Something’
- Myths of Volunteer Program Management: Part 1
- Myths of Volunteer Program Management: Part 2
- Myths of Volunteer Program Management: Part 3
Visit the center’s Volunteer Risk Management page or a full list of their paid resources and services.
We realize there are lot of resources on volunteer management out there. It’s almost overwhelming! We have to tried to round up the ones we thought would be most useful for nonprofits as they consider how to best manage human capital.
If we missed anything or you’d like to share something else with the Net2 community, we encourage you to leave us a comment.
October 31 2010
Which tools were used to create the top honorees at the ONA 2010 Online Journalism Awards?
I'd be really interested in knowing what tools were used to create the winners in the 2010 Online Journalism Awards. So if you were involved in any of these sites and feel like letting us know, this entry's a wiki.
Bonus points for including the number of online developers and content editors.
If nothing else, it might provide something of a (very) rough estimate for newsroom decision-makers to see what kinds of resources (read tools & bodies) a organization might need to commit in order to create award-winning online journalism.
May 02 2010
January 15 2010
Maybe Soup is currently being updated? I'll try again automatically in a few seconds...




