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February 20 2012

04:54

Resources for learning about social media

I have been collecting posts, articles, tutorials and general how-to materials that relate to how journalists use social media. I started about two weeks ago, as I prepare for a workshop in Singapore.

They are curated here: Social Media and Journalists.

The collection is housed at Scoop.it, a curation site that goes a step beyond social bookmarking sites such as Delicious and Diigo, and which privileges text and tagging — rather than visuals (like Pinterest). For this particular project, I’m finding it very useful.

One example of its utility is that I can offer up a link to a subset of the complete collection by using my own tags: see all posts tagged with “Instagram.” This kind of selection is always useful in teaching and training. Unfortunately, you cannot combine tags (e.g., Instagram + howto) to narrow the search results.

I could have chosen Tumblr for this project, but I’m liking the way Scoop.it works. One of its best features is that when you “scoop” a link using the Scoop.it bookmarklet, the Scoop.it interface opens in a one-third-screen vertical overlay (shown in the first screen capture above). This allows me to scroll up and down in the source material, which makes it easy to write my annotations and choose my tags. I don’t have to flip between browser tabs.

The toolbar shown above appears at the bottom of every posted item. It’s fast and easy to edit your posts and to change or add tags. It’s also easy for others to share your posts on a variety of social networks.

A big drawback is that I can’t download or otherwise preserve my collection. If Scoop.it goes bust, I will lose all my work. There is an RSS feed, but the links go only to the Scoop.it posts; there is no link to the source material in the RSS feed. Bummer.

Scoop.it isn’t brand-new — the site launched in November 2011.

December 27 2011

15:20

Public Media: A Wish List for 2012

What's the No. 1 innovation that's needed in public media in 2012?

I posed that question to the public media group on Facebook, as well as to some additional colleagues via email. The responses ranged from a focus on cultivating a culture of innovation, to calls for more innovative content approaches, to the need to grow public media's audience to provide greater support for our existing innovations. And according to some, what's needed more than anything -- more than any individual innovative approach -- is a shared, collective vision of where public media needs to go next.

Here's a selection of the responses I received:

"I think what's still needed most is a change in the culture so that innovation and risk-taking are supported and encouraged." - Ian Hill, community manager, KQED

Several people agreed with Ian, only some of whom were comfortable being quoted in this piece. Adam Schweigert, who recently departed public media (a temporary hiatus, he insists!) after 7-plus years in the system, said creating a culture of innovation "will do a lot to help recruit and retain new voices, increase diversity, (and) lead to further innovation in content and technology ..."

Cacas1.jpg

Need for Resources

Veteran journalist Max Cacas, currently defense editor at Signal Magazine, but with long ties to public media, argued that a culture of innovation is well and good, but we first need the resources to support such a culture. He offered a specific recommendation:

"I think what is needed is an 'innovation seed bank' that public radio/TV/media outlets in smaller markets can tap into so that they can make efforts to serve new audiences without compromising their existing and ongoing services."

Which raises a great question (one that was still being debated on Facebook, last I checked): Does building a culture of innovation create resources to support said innovation ... or do the resources indeed need to come first?

Kelsey Proud, online producer at St. Louis Public Radio, noted, "Some things can be done without money, but others, like equipment purchases, simply cannot."

Yoonhyung Lee, director of Digital Media Fundraising at KQED, feels that we have plenty of innovation in the system ... What's needed are bigger audiences to help translate innovation into sustainability:

"(Innovations) don't necessarily pay the bills. And they don't necessarily garner the kind of audiences that ONE prime-time program, ONE hour of drive-time listening would. Innovations are great, but if we can't find the audiences to support them ... well, does that falling tree make a sound if no one is listening?"

Tech Not Always the Driver

Of course, when you ask a question about innovation, people tend to respond with their own definitions of the admittedly broad term. Some emphasized that while "innovation" often connotes "technology" in this day and age, technology should not necessarily be the driver:

"While it is a significant driver of change, technology for technology's sake has little meaning. Our imaginations must lead technology. Media makers must first decide what difference they want to make, and for whom -- then figure out the tools to get them where they want to go." - Sue Schardt, executive director, AIR

On Facebook, producer Stacy Bond agreed, voicing her opinion that we should be using technology "to innovate on-air (and in ways that are truly cross-platform, not just safe ways of paying lip-service to cross-platform)." Scott Finn, news director at WUSF in Florida, wants to see expanded digital reporting and original investigative reporting at the state and local level; "then," he said, "we need to develop the digital infrastructure to share stories across stations and with NPR."

Public media veteran Michael Marcotte agreed that sharing was key, but wants to see it on an even broader scale. While he agrees resources and culture change are key issues, he thinks the main innovation needed in 2012 is a shared vision, and a plan to go with it:

"We share the mission of public media, but we don't act in coordinated fashion for the long-term success of the entire system. I think 2012's innovation should be a national, collective, shared effort to define and refine the vision that drives strategy, policy and investment approaching 2020."

In a recent piece for Current, Melinda Wittstock -- founder of Capitol News Connection, a startup that recently closed its doors -- called public media a "cozy, clubby world," where "risk is a four-letter word." What do you think? Is public media risk-averse? Do we need to begin taking more risks in 2012? If so, which risks should we take?

What risks will you be taking in the new year?

Amanda Hirsch is a writer, online media consultant and performer who lives in Brooklyn, N.Y. The former editorial director of PBS.org, she blogs at amandahirsch.com and spends way too much time on Twitter.

ima-logo.png

This is an edited version of a post that originally appeared on the Integrated Media Association's Public Media Innovators Project, a weekly blog series about the people and projects that are helping make public media a relevant and viable media enterprise for the 21st century.

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November 30 2011

23:57

How to Manage Human Capital: Tips and Resources for Nonprofits

Continuing our series on how nonprofit organizations can tap into the human capital potential, I thought it might be helpful to pull together some resources that will help nonprofits avoid common pitfalls and follow best practices when working with volunteers.

Whether you are a nonprofit just starting to use human capital or have already established internal structures to manage your volunteers, engaging them in meaningful and productive ways can be both rewarding and challenging. 

Volunteers can bring a wide range of skills and experiences to build your capacity and boost your mission-driven work.  We hope these resources will help make the work of managing volunteers a little easier and keep your volunteers happy to boot!

To get you started, we have a lot of tips and resources to share from members of the TechSoup and Net2 community.

How and where to get volunteers:

  • On the Net2 Blog - We asked the Net2 community to share best practices for finding passionate volunteers and how nonprofits can use the Internet to make finding volunteers more efficient and effective. We got a lot more. Check out this amazing list of Net2 community contributed tools, tactics, and best practices. 

Webinars - Resources to help manage and retain volunteers:

The HandsOn Network

An arm of the Points of Light Institute, The HandsOn Network is the largest volunteer network in the nation and includes more than 250 HandsOn Action Centers in 16 countries and a powerful network of more than 70,000 corporate, faith, and nonprofit organizations. 

We did a quick search in their Tools and Resources Library and found some great resources:

  • Starting A Volunteering Program in an Organization (PDF) - This document reviews some important steps in the creation of a volunteer program.
  • Take Root: Volunteer Management Guide (PDF) -  A comprehensive guide for that includes volunteer management, recruitment, retention, recognition strategies and much more.
  • Volunteers as Leaders (PDF) - A step-by-step guide for non-profits to develop volunteer leaders. From developing a volunteer leader framework to recruiting, equipping and supporting leaders.
  • eVOLve: technical assistance for mobilizing volunteers - Sign up for this monthly electronic technical assistance brief, where you will find tips and tools to help you inspire, equip, and mobilize volunteers in your community. Check out the eVOLve archives.
  • Economic Impact Of Volunteers Calculator - Ever try putting a value on the time volunteers give to an organization? This tool can help you. It estimates the appropriate wage rate for volunteer time based on what the person does, the value of specific tasks according to market conditions as reported by the US Department of Labor.

Here are the full search results of HandsOn resources for non-profits.

Risk Management and Legal Issues

As nonprofits consider using volunteers they are often concerned about risk management and legal issues. I am no legal expert, but the Nonprofit Risk Management Center says a little prevention can go a long way. 

Here is a select list of useful (free) articles:

Visit the center’s Volunteer Risk Management page or a full list of their paid resources and services.

We realize there are lot of resources on volunteer management out there. It’s almost overwhelming! We have to tried to round up the ones we thought would be most useful for nonprofits as they consider how to best manage human capital. 

If we missed anything or you’d like to share something else with the Net2 community, we encourage you to leave us a comment. 

October 31 2010

04:45

Which tools were used to create the top honorees at the ONA 2010 Online Journalism Awards?

I'd be really interested in knowing what tools were used to create the winners in the 2010 Online Journalism Awards. So if you were involved in any of these sites and feel like letting us know, this entry's a wiki.

Bonus points for including the number of online developers and content editors.

If nothing else, it might provide something of a (very) rough estimate for newsroom decision-makers to see what kinds of resources (read tools & bodies) a organization might need to commit in order to create award-winning online journalism.

May 02 2010

22:36

How did you get so smart? (i.e. Where do you go for your daily reading?)

I'm going out on a limb here and guessing most of you here find a lot of your reading from your twitter stream. That said, where else do you go for a good read? I'm guessing http://news.ycombinator.com/ will be on many of yours lists as well...

January 15 2010

06:51

Best Online Resources for Following Haiti News, Taking Action

In the face of devastating news happening far away, there is comfort in making connection. And those connections often are made online, among strangers, who are sharing video, photos, stories or just tweets, about the devastation around them. Such is the case in Port-au-Prince, Haiti, a city that was devastated by an earthquake last Tuesday, with tens of thousands feared dead.

While Twitter has had a growing role as a first-responder medium with breaking news, that role has grown this week into a major booster for giving. When the Red Cross said people could donate $10 by texting the word "Haiti" to 90999, those instructions were passed along virally via Twitter, helping to raise more than $5 million for relief efforts. The Yele Haiti Foundation similarly used text messaging to raise more than $1 million; you can donate $5 by texting the word "Yele" to 501501. A search on Google's real-time feed from Twitter for "90999" brings up more than 48,000 results, meaning it's been mentioned in that many tweets.

And the spirit of giving became infectious online. The cell carriers said they wouldn't be taking their customary cuts of those charges, nor would they charge users for sending the text messages. Even the credit card companies got into the act, waiving their fees for donations to Haiti. Plus, I noticed at one point today that the home pages of the major U.S. cable networks had removed their most lucrative ad slots and replaced them with Haiti relief pitches. (Commercial ads came back later tonight.)

The only downside to all this kindness was the confusion that so many free offers brought. According to AdAge, UPS offered "in-kind services to Haiti," which somehow became interpreted to mean that people could send free packages to Haiti if they were less than $50 in cost. When American Airlines offered free miles for donations to the Red Cross, people misinterpreted that to mean free flights. "It was misinformation that got picked up, and we got information back out on Twitter saying that it wasn't the case," an American spokeswoman told AdAge.

With so many people missing in Haiti and communication systems down, social media has played a surprising role of life-saver in some cases. The CBC reported that a Montreal woman got a Facebook message from someone in Haiti saying that their neighbor was trapped in rubble next door. The Montreal woman contacted the Red Cross and the neighbor was eventually saved. These are the stories that give us hope, even when we're thousands of miles removed from the disaster zone.

Online Resources

Here's a list of online resources to follow the news, tweets, find missing people, see satellite imagery, and take action to help out in Haiti.

Special sites and pages

Wikipedia page on 2010 Haiti Earthquake

Miami Herald's Disaster in Haiti

Ushahidi's 2010 Earthquake in Haiti

Global Voices Online Haiti Earthquake

Huffington Post's Haiti Earthquake

CNN's Voices from Haiti reports on the ground

Twitter feeds

Red Cross

OperationUSA

caribnews

haiticonnexion

Wyclef Jean

Ushahidi

etnos

UNICEF

InternetHaiti

FutureHaiti

MercyCorps

PierreCote

Twitter lists and searches

NY Times haiti-earthquake

LA Times haiti-quake

FoxNews haiti-earthquake

CNNbrk haiti

MSNBC's BreakingNews haiti-quake

Google real-time search results for #haiti

Facebook pages

Earthquake Haiti

Haiti Earthquake Relief

Support the Victims of the Earthquake in Haiti

Photo Sets

Boston.com's The Big Picture Haiti 48 hours later

Google Maps with satellite image overlay

Google Earth Library's links to satellite images

BBC's Haiti after the earthquake (from GeoEye)

International Federation of Red Cross and Crescent Society Flickr set (not Creative Commons; must get permission to use)

boy gets treatment.jpg

UN Development Program Flickr set (under Creative Commons)

Disasters Emergency Committee Flickr set (all rights reserved, mainly from Reuters)

NPR's Photo Gallery

Videos

YouTube's CitizenTube channel

YouTube videos geo-tagged in Haiti

iReport videos on Haiti earthquake

Take action

Google crisis response page with various ways to donate

CNN Impact

FoxNews How to Help

Huffington Post's How You Can Help

NPR's How to Help

Find people

Miami Herald's Haiti Connect

Red Cross FamilyLinks for Haiti

CBC Help people find loved ones

*****

This list will be updated over the coming weeks, so please add in your own favorite online resources in the comments below.

Mark Glaser is executive editor of MediaShift and Idea Lab. He also writes the bi-weekly OPA Intelligence Report email newsletter for the Online Publishers Association. He lives in San Francisco with his son Julian. You can follow him on Twitter @mediatwit.

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