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October 08 2011

05:58

The future of news as "uninterrupted stream of our lives"?

Poynter :: You may have lost the weekend of August 20 to Andy Carvin’s furious chronicling of the fall of Tripoli. Perhaps you followed along with Brian Stelter as he tweeted his observations and photos of the devastation left by the tornado in Joplin, Mo. Maybe you watched the minute-by-minute drama leading up to the execution of Troy Davis, or read tweets about the East Coast earthquake before you felt it. Earlier this week, it was the helicopter crash in the East River.

[Steve Myers:] Recent news events ... has become a real-time experience, something you observe and discuss as it’s happening rather than waiting hours or days to watch or read.

Continue to read Steve Myers, www.poynter.org

Twitter cases:

The fall of Tripoli by Andy Carvin

Joplin Tornado by Brian Stelter

In the news execution drama of Troy Davis

In the news East coast earthquake

In the news Helicopter crash

May 28 2011

11:39

Brian Stelter, NYT - Disaster reporting, Twitter's strength and "what I've learned in Joplin"

GigaOM :: In his Tumblr post Brian Stelter, New York Times reporter, describes how he was woefully under-prepared for reporting on the aftermath of the recent tornado in Joplin, Missouri, U.S. It was also his first disaster for the newspaper.

Among other things, he didn’t even bring a pen, and his shoes got soaked within hours of being in the tornado-struck region. On top of those issues, Stelter also writes about how the cellular telephone system was almost unusable because of the damage, so he resorted to sending virtually everything via text message, and to posting his observations about the effects of the disaster on Twitter.

What can we learn?

Continue to read Mathew Ingram, gigaom.com

Brian Stelter on Tumblr thedeadline.tumblr.com

Brian Stelter on Twitter www.twitter.com/brianstelter

May 27 2011

15:18

Mediatwits #9: Twitter Buys Tweetdeck; Facebook's Role in Breaking News

jen reeves rji.jpg

Welcome to the ninth episode of "The Mediatwits," the weekly audio podcast from MediaShift. The co-hosts are MediaShift's Mark Glaser along with PaidContent founder Rafat Ali. This week's show looks at the recent purchase of Tweetdeck by Twitter, and the questions it raises about companies starting businesses on the platform of other companies. If you run an app for Twitter but aren't bought by Twitter, where does that leave you?

This week's special guest is Jen Lee Reeves, who teaches at the Missouri School of Journalism and is the interactive director for KOMU-TV. She has been covering the recent tornadoes and bad weather in Missouri and using her TV station's Facebook page to connect with its community. Finally, the talk turns to conflicts of interest for entrepreneurial journalists and tech bloggers such as Michael Arrington, Kara Swisher and Om Malik. Should they be able to invest in companies they cover, be venture capitalists themselves? How do they maintain credibility?

Check it out!

mediatwits9.mp3

Subscribe to the podcast here

NEW! Subscribe to Mediatwits via iTunes

Follow @TheMediatwits on Twitter here

Intro and outro music by 3 Feet Up; mid-podcast music by Autumn Eyes via Mevio's Music Alley.

Here are some highlighted topics from the show:

Rafat taking one more trip

1:08: Getting to Uzbekistan

2:20: No media fact-finding

2:45: Rundown of the show's topics

Twitter buys Tweetdeck

04:30: What will Twitter do with it?

07:05: Dick Costolo remains Twitter CEO (for today)

08:40: Inhibiting innovation?

10:25: TechCrunch Disrupt startups not tied to Twitter, Facebook

Interview with KOMU's Jen Lee Reeves

11:10: Background on Reeves

13:35: Heavy Facebook use in mid-Missouri

15:30: How Facebook use is different from Twitter

18:45: People coming to KOMU page rather than just reading news feed on Facebook

21:40: KOMU website changes to "river of news"

Conflicts for tech journalists

om and arrington.jpg

23:45: Background on conflicts for Michael Arrington, Kara Swisher, Om Malik

25:55: Rafat on how PaidContent dealt with conflicts

28:10: Mark notes the problem might be what people don't cover too

30:10: Om Malik was a respected journalist before becoming venture funder

More Reading

Twitter Buys TweetDeck at WSJ Digits

What the Tweetdeck Acquisition Means for Marketers at AdAge

Newsroom, Community Use Facebook as Key Hub After Joplin Tornado at MediaShift

Images and Video from Joplin Tornado at KOMU

KOMU on Facebook

Kara Swisher, Michael Arrington, and me: New conflicts, and new opportunities, for the tech press at Nieman Lab

Godspeed on That Investing Thing, Yertle-But I Still Have Some Questions for Your Boss, Arianna at AllThingsD

Arrington Says The Real Conflict Of Interest In Tech Reporting Has Nothing To Do With Money at Business Insider

It's Hilarious That Mike Arrington Gets Beat Up For Investing In Startups When Om Malik Is A Partner At A VC Firm at Business Insider

Weekly Poll

Don't forget to vote in our weekly poll, this time about how journalists can deal with conflicts:




What's the best way for journalists to deal with conflicts of interest?Market Research

Mark Glaser is executive editor of MediaShift and Idea Lab. He also writes the bi-weekly OPA Intelligence Report email newsletter for the Online Publishers Association. He lives in San Francisco with his son Julian. You can follow him on Twitter @mediatwit.

This is a summary. Visit our site for the full post ».

May 24 2011

19:59

Newsroom, Community Use Facebook as Key Hub After Joplin Tornado

When Joplin, Mo., was hit with a massive tornado, I knew my community would react. Even though we're nearly 250 miles away, many people in Columbia and mid-Missouri are either Joplin natives or have family there. My newsroom's normally local-focused Facebook page quickly became a clearinghouse for updates about how mid-Missouri could help the tornado-ravaged community.

Fans are using the page now to share news, photos, videos, information on relief efforts, and in general, to connect with each other in a time of crisis.

The efforts grew organically on our page. The KOMU online audience is already very interactive. We have 10,000+ fans and, on average, 7,500 users have some level of interaction with us on a weekly basis, according to Facebook Insights.

I encourage sharing and conversations among everyone in an open and transparent way. I and my web team pay attention and are constantly interacting with our fans. Over time, a relationship has developed -- the kind that's enhanced during severe situations like what happened in Joplin.

When the tornado hit, our Facebook fans knew they could trust us to coordinate and share important information there.

So that's just what we did. Since the tornado, I've been on overdrive. In the last 24 hours, I've gathered information on social media to share on our website, KOMU.com, and on Facebook. I'm gathering as many relief drives as possible to share on Facebook, KOMU.com and the newsroom's Twitter page. My goal is to share and gather data from the social spaces where KOMU's audience already interacts.

The Beginning

When the first information came out on Joplin, KOMU-TV was on the air with details about severe weather in our area. Our meteorologists shared images live that were posted on our Facebook page using an iPad. Anytime we show live Facebook content on television, our interaction online starts to jump.

I was working from home, but knew we had a spark of community activity on our Facebook page. I and a few others working in our newsroom started posting links from our website to Facebook. One of the most viewed pages is a collection of tweets curated on Storify. It's had more than 8,000 views in less than 24 hours and was shared on Facebook more than 165 times. These kind of collections continued to bring people to our Facebook page to interact and share.
SharingOnFacebook

A number of people wanted to know how they could help. We posted immediate links and information about how medical providers could offer their expertise and how relief agencies were trying to coordinate assistance. I wrapped up my oversight of the page around 1:30 in the morning with a dramatic video on YouTube. It created a stir, even though it was very late at night (or early in the morning, depending on your perspective).

Some of the conversations I had with our Facebook audience led to our morning show coverage. A woman who posted a picture about a tree that crushed her van became the subject of a live report the next day.

treesdownscreenshot

The Next Day

Not only did we have continuing requests on how our Facebook users could help, a growing number of people had information about blood drives, fundraisers and donation sites. Not only did I take the time to thank users for the information, I added a link to my Facebook profile by typing "@jen Lee Reeves" to identify myself as the person commenting as a representative for KOMU.

My newsroom started to ask for the community to tell us about the relief efforts they knew about. I tried to keep up with a list and encouraged our Facebook users to post their efforts on a discussion page. When I learned about items that weren't added to the page, I'd copy and past from the Facebook wall and Twitter. (Our newsroom encouraged our region to use #JoplinMidMo to help us keep track of local efforts.)

The best development with Facebook pages is the "Notifications" link that helps me keep track of any interactions on the page. I'm able to see new posts, likes and comments on items that might be hours old on the page. Almost every time I respond, I add that link to my Facebook profile.

Near the end of the day, I slowed down my obsessive oversight of the page. One member was unable to find a donation location, and other page members jumped in with some details. I was able to research a few extra details and add to the conversation.
HelpingScreenShot

A Wish List

After spending so much time inside the Facebook page, I have a few things I'd love to have the next time I'm helping manage a crisis.

  • The ability to post notes. Facebook groups have a wonderful ability to let members create and contribute openly to notes. This would have been much easier to manage with our collection of relief efforts. I'm helping manage a community Facebook page that allows notes. My "television station category" doesn't get notes in Facebook.
  • The ability to create a call to action at the top of the page. I had to repost a number of helpful links and information because our Facebook users kept asking the same questions. It would have been great to have the main relief information easily accessible.
  • Photo tagging needs to be easier. I know this is a new feature where Facebook users can tag a page they like. I had a number of people tell me they weren't able to tag KOMU to a picture. I've also noticed this service is spotty.
  • The ability to tag posts from a mobile app. When I left the newsroom, I had to add to the comments on the KOMU page without the ability to identify myself.

It will be interesting to see how long this call to action continues on our Facebook page. Our newsroom is planning a telethon with local organizations on Thursday for Joplin. I hope to Livestream the event on our Facebook page and offer anyone the ability to embed the stream to their websites. (I haven't figured out all of the logistics, but hopefully I'll have it ready by Thursday.)

Many other Facebook pages focused on Joplin relief, especially one built solely to offer updates and relief. KOMU was able to focus on the efforts in mid-Missouri. The online relationship we had before the crisis was able to grow in this time of need.

Hopefully, it's an example of how a commitment to social media can help encourage ongoing conversations between a newsroom and its community.

This is a summary. Visit our site for the full post ».

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