- monthly subscription or
- one time payment
- cancelable any time
"Tell the chef, the beer is on me."
This post was written by Jordan Young of the Knight News Innovation Lab.
This past weekend marked the annual music carnival known as Lollapalooza" held in Chicago's Grant Park. As you'd expect, close to 100,000 people attending a large event can generate a lot of hot conversations on social media outlets.
The Knight News Innovation Lab recently released a mobile application, Babl, which gives users a unique way to share and discover news. This iPhone app offers a visual alternative to reading through a scrolling list of tweets. Babl users can create their own conversation topics by entering a title and keywords. The app uses the terms entered to create and display a collage of tweeters' photographs that can then be tapped to reveal their individual tweet.
Prior to Lollapalooza, we set up a featured topic for the opening day of the fest allowing any user to sample the news, conversation and entertainment as it happened. We thought it might be fun to see the app in action during a lively event -- and apparently Mother Nature agreed by bringing severe thunderstorms to the Chicago area and forcing an evacuation of the park.
Through Babl, we were able to participate in Twitter conversations about Lollapalooza throughout the weekend, starting on Friday as people filed into Grant Park to see their favorite artists and dance like neon-clad wild animals. On the afternoon of Day 2, tweets brought us the first news of the show being suspended due to an incoming tempest. Babl users were able to view reports like official news tweets, tweets from artists, and tweets from the herd of people as they were being evacuated into the streets of downtown and parking garage shelters -- most attendees opted for bars.
A few hours later, all the weather drama subsided and Babl displayed tweets of people re-entering the gates and enjoying the rest of the evening through Sunday's closing. Babl enabled us to easily view the local and global tweeters participating in a conversation topic, and gave us a rich media experience of an event in real time.
Jordan Young has been part of the Knight News Innovation Lab since its launch in August of 2011. She is a freelance blogger, contributing writer for Illinois Meetings + Events Magazine, and aspiring publisher. You can reach her at knightlab@northwestern.edu and on Twitter: @knightnewslab.
Established in 2011 with a $4.2 million grant from the John S. and James L. Knight Foundation, the Knight News Innovation Lab is a joint initiative of Northwestern University's Robert R. McCormick School of Engineering and Applied Science and the Medill School of Journalism. In partnerships built across the Chicagoland region -- from neighborhood bloggers to large media companies -- the Lab invents, improves and distributes technology that help build and sustain a better informed citizenry and a more innovative publishing environment.
SocMap.com is pleased to announce that we've launched the "tweets" and "places" features on our site, and we hope to debut "local initiatives," "local questions," and a city-planning game on February 1st.
SocMap, a 2010 Knight News Challenge winner, is building a map-based interface for location-related data such as tweets, local initiatives, local news, public hearings, city-planning games, etc. We want to turn a city into a neighborhood, a place where everybody can see and hear their friends, communicate with each other, and get involved based on their geographical location. The project was started on Jan. 1, 2011.
Here's an overview of some of the progress we've made while beta-testing the site:
The landing page is mainly responsible for attracting new users. Here's what the evolution of the SocMap landing page looks like.
First Landing Page
Upon being opened, the map was centered roughly on where the user was located. The authorization button was situated on the top left, which took users to the Twitter login window.
This login button was small, hard to notice, and didn't communicate visitors' need to log in, so it achieved a poor conversion rate -- only 5.4 percent. Additionally, if a visitor was attempting to add content to SocMap, no suggestions of "Please Log In" were displayed, which left many users confused about the site's functionality and made them leave.
This is how the site looked right after Login function was implemented. This version was not made public and mainly served development purposes and testing by a limited number of experts. During this phase, the site was mainly visited by members of the development team.
Second Landing Page
The map was centered on the user's location according to his or her IP address. Upon entering the site, a welcome window asking the user to log in appeared and displayed a description of key features to motivate visitors to actually press the "Sign in with Twitter" button. In contrast to the first version, the "feed" tab on the left was hidden, though it could still be opened if desired. By opening the feed tab, still unregistered users were shown the login button and SocMap content sorted chronologically. No content was displayed on the map.
Text in the welcome window was too long and not compelling enough, and the window itself was at odds with the overall style of the site. Despite this, however, the highlighted "Sign in with Twitter" button achieved a slight rise in conversion rates (over 2.3 percent), reaching 7.7 percent.
This was our first attempt at making visitors register. Their attention was immediately directed to the login button. Unfortunately, an empty map and this type of window didn't engage users or stimulate them to register, since it was not made clear what the site is about and how easy it is to register. We were forced to rethink the landing page to make it more attractive and socially engaging.
Third Landing Page
The "feed" tab was completely hidden, prompting visitors to do just one thing: log in with Twitter. Also, a subtle "follow @SocMap" option was added to allow for feedback and to let users know we care about them as individuals. The Twitter button was supported by an engaging question that could be answered by logging into SocMap.
This type of approach turned out to overshadow what's important about SocMap -- the map, which, if empty, doesn't invoke any associations in the user. The Twitter button took up the major portion of the landing page's conversion potential, but didn't really tell the user why logging in might be a good idea -- it just looked like a Twitter ad. This type of landing page raised the conversion rate by 3.5 percent (a 50 percent increase), giving us confidence that we were on the right path. Some browsers had trouble opening this version, but the quirks were worked out, and we proceeded to bring some life to the landing page idea.
Fourth Landing Page
On this landing page, the pronounced, blue "Come in" button served the purpose of logging users in. Parallel to it, we enlivened the map interface, and the content creation tab became present from the start. Activities on the map moved the welcome message to the side to allow for better visibility. Users were prompted to log in upon attempting content creation.
This landing page achieved a conversion rate of 12.9 percent and met our expectations.
While the efficiency of the landing page is steadily increasing, lack of new content creation is a cause for concern and has led us to think that perhaps users are given the impression that SocMap provides ready content and doesn't require user participation. From now on, we'll pay greater attention not only to the conversion rate, but also to content creation rates.
Presently, 224 users have made 403 entries, which would be fine, if most of the entries weren't created by the developers. Our next goal is for everyone to contribute content.
The functionalities for comments, posts and retweets on the map interface are already there. A few days ago, a notification function that alerts users to activity near them was added as well. But the problem remains: Users don't create content. Reasons for that might be the copy on the landing page, as well as users perhaps not being sure what to write, who will see it, and what will happen to their message. Maybe we've made a mistake in thinking users would be comfortable creating messages on a map.
This is why we'll try a new approach -- perhaps users will use the map interface to get information they need. To do this, we'll create a Q&A feature that will allow users to learn what they need with the social search method. It will work like this: Users will be able to ask their Twitter and Facebook friends about their neighborhood -- e.g., "Where is the most romantic spot in Boston?", "Where are the best burgers in NY?", "Which parks in Chicago need cleaning up?", "Where's a good place to watch today's NHL game and drink some beer?", "Where are we partying tonight?"
We came to this conclusion after studying Twitter content. We'll experiment with the ability to ask questions and get answers in hopes of sparking a geographically significant discussion. Naturally, all communication will have a geographic reference.
Hopefully, this will start online discussions with a reference to physical space. We'll see!
Even though the conversion rate for new users is high, we strive to increase it even more, especially by implementing a login option with Facebook accounts. It would both increase conversion rates and open SocMap for a far broader user spectrum. Some of the most interested parties (municipalities, government institutions, urbanists, architects) don't use Twitter as much as Facebook.
Opening SocMap up to Facebook accounts could attract these types of users and create a base of quality content.
AllThingsD :: Interesting quote, published by AllThingsD. Former State Department spokesman P.J. Crowley, an avid Twitter user, on the long-term value of tweets:
[P.J. Crowley:] Certainly in the context of Twitter there are memorable tweets that reflect the drama of a particular moment, but the dilemma for Twitter, which is to some extent the challenge for all of us in this information revolution, is how do you discern meaning from this overwhelming array of information that we are now exposed to?
Found here: allthingsd.com
ManageFilter is a Twitter account management tool which links Google+ to your Twitter account. 89n writes that 7,280 people have currently linked their Google+ accounts to Twitter using their service (see source below). I doubt if the usage data of 7,280 can be used to predict how 28 million Google+ users behave.
ManageFlitter :: Kevin Garber, CEO/Co-founder 89n, asks: "Is Google+ losing its momentum?" - The findings: ManageFilter data indicates that the average number of public Google+ posts per day has decreased from 0.68 public posts per day between 19 July 2011 and 19 August 2011 to 0.40 public posts per day between 19 August 2011 and 14 September 2011. This represents a decrease of 41%.
Continue to read Kevin Garber, 89n.com
New York Times :: Twitter is facing a federal government investigation, competition from Google+ and the departure of two of its founders. But Dick Costolo, Twitter’s chief executive, has a message for the naysayers: the business is growing just fine. “We’re growing faster than we’ve ever grown,” Mr. Costolo said Tuesday at the Fortune Brainstorm Tech conference in Aspen, Colo. People send a billion Twitter posts every five days and 400 million people — not counting Twitter apps — visit its Web site each month, he said.
Still, Twitter is in the early days of turning all that usage into revenue.
State of Twitter - continue to read via Claire Cain Miller, bits.blogs.nytimes.com
GigaOM :: Mainstream media entities of all kinds continue to come out with policies that show they still don’t really understand how social media work. The latest example comes from E.W. Scripps, a media conglomerate that owns a chain of newspapers and TV affiliates. The chain’s new policy threatens its employees with termination if they use their blogs, Twitter or Facebook accounts improperly.
Continue to read Mathew Ingram, gigaom.com
This is some of the stuff that’s crossed my eyes between October 10th through October 14th:
"Tell the chef, the beer is on me."
"Basically the price of a night on the town!"
"I'd love to help kickstart continued development! And 0 EUR/month really does make fiscal sense too... maybe I'll even get a shirt?" (there will be limited edition shirts for two and other goodies for each supporter as soon as we sold the 200)