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July 26 2010

17:00

Data, diffusion, impact: Five big questions the Wikileaks story raises about the future of journalism

Whenever big news breaks that’s both (a) exciting and (b) relevant to the stuff I research, I put myself through a little mental exercise. I pretend I have an army of invisible Ph.D. students at my beck-and-call and ask them to research the three most important “future of news” items that I think emerge out of the breaking news. That way, I figure out for myself what’s really important amidst all the chaos.

The Wikileaks-Afghanistan story is big. It’s big for the country, it’s big for NATO soldiers and Afghan civilians, and (probably least importantly) it’s big for journalism. And a ton of really smart commentary has been written about it already. So all I want to do here is chime in on what I’d be focusing on if I wanted to understand the Wikileaks story in a way that will still be relevant one year, five years, even twenty years from now. I want to briefly mention three quick assignments I’d give my hypothetical Ph.D. students, and two assignments I’d keep for myself.

Watch the news diffuse: The release of the Wikileaks stories yesterday was a classic case study of the new ecosystem of news diffusion. More complex than the usual stereotype of “journalists report, bloggers opine,” in the case the Wikileaks story we got to see a far more nuanced (and, I would say, far more real) series of news decisions unfold: from new fact-gatherers, to news organizations in a different position in the informational chain, all the way to the Twittersphere in which conversation about the story was occurring in real-time, back to the bloggers, the opinion makers, the partisans, the politicians, and the hacks. This is how news works in 2010; let’s try to map it.

What’s the frame?: This one’s simple, but interesting because of that simplicity. With the simultaneous release of the same news story by three different media organization, all in different countries (The New York Times, The Guardian, and Der Spiegel), all coming out the the same set of 92,000 documents, we’ve got almost a lab-quality case study here of how different national news organizations talk about the news differently. Why did The Guardian headline civilian casualties while the Times chose to talk about the U.S. relationship with Pakistan? And what do these differences in framing say about how the rest of the world sees the U.S. military adventure in Afghanistan?

What’s the impact?: Will the “War Logs” release have the same impact that the Pentagon Papers did, either in the short of long term? And why will the stories have the impact they do? Like Jay Rosen, I’m sadly skeptical that this huge story will change the course of the war in the way the Ellsberg leaks did. And like Rosen, I think a lot of the reasons lie beyond journalism — they lie in the nature of politics and the way society and the political elite process huge challenges to our assumed, stable world views.

I might make one addition to Jay’s list about the impact of this story though — one that has to do with the speed of the news cycle. Like I noted already, there’s nothing more exciting than watching these sorts of stories unfold in real time. But I wonder if the “meme-like” nature of their distribution — and the fact that there will always be another meme, another bombshell — blunts there impact. You don’t have to be Nicholas Carr to get the feeling that we’re living in a short-attention span, media-saturated society; I wonder what it would take for a story like the “War Logs” bombshell to stick around in the public mind long enough for it to mean something.

So those are stories I’d give my grad students. Here are the topics I’d be keeping for myself:

Why Wikileaks?: I talked about this a bit over in my column today at NPR, so I’ll just summarize my main points from there. Looking rationally at the architecture of the news ecosystem, it doesn’t make a lot of sense that Wikileaks would have been tapped to serve as the intermediary for this story. After all, they just turned around and fed it to three big, traditional, national newspapers. There is, of course, Wikileaks’ technical expertise; what Josh Young called their “focus lower in the journalism stack…on the logistics of anonymity.” But I think there’s more to it than that. I think to understand “why Wikileaks,” you have to think in terms of organizational culture as well as network architecture and technical skills. In short, I think Wikileaks has an organizational affinity with folks who are most likely to be on the leaking end of the news in today’s increasingly wired societies. To understand the world of Wikileaks, and what it means for journalism, you have to understand the world of geeks, of hackers, and of techno-dissidents. Understanding reporting and reporters isn’t enough.

Journalism in the era of big data: Finally, it’s here where I’d start to draw the links between the “War Logs,” the Washington Post “Top Secret America” series, and even the New York Times front page story on the increasing conservatism of the Roberts Supreme Court. What do they all have in common? Databases, big data, an attempt to get at “the whole picture” — and maybe even a slight sense of letdown. The Washington Post story took years to write and came with a giant database. The Afghanistan story was based on 92,000 documents, many of which might have been largely inaccurate. And the Roberts story unapologetically quoted “an analysis of four sets of political science data.”

We’re seeing here the full-throated emergence of what a lot of smart people have been talking about for years now: data-driven journalism, but data in the service of somehow getting to the “big picture” about what’s really going on in the world. And this attempt to get at the big picture carries with it the risk of a slight letdown, not because of journalism, but because of us. As Ryan Sholin noted on Twitter, “Much like the massive WaPo story on secrecy, I don’t see much new [in the Wikileaks story], other than the sheer weight of failure.”

Part of what we’ve been trained, as a society, to expect out of the Big Deal Journalistic Story is something “new,” something we didn’t know before. Nixon was a crook! Osama Bin Laden was found by the CIA and then allowed to escape! But in these recent stories, its not the presence of something new, but the ability to tease a pattern out of a lot of little things we already know that’s the big deal. It’s not the newsness of failure; as Sholin might put it, it’s the weight of failure. It remains to be seen how this new focus on “the pattern” will change our political culture, our news culture, and the expectations we have of journalism. And it will be interesting to see what the focus on data leaves out. This week, however, big-data journalism proved its mettle.

May 03 2010

16:30

“Maximum information in minimum time”: Gauging social media’s merits

As I mentioned in a previous post, I recently attended the International Journalism Festival in Perugia, Italy. One theme that became clear on panel after panel: in Italy, one of the lowest-ranked countries for press freedom in Europe, innovation is hampered not only by legacy journalistic infrastructure, but also by cultural and governmental traditions.

In that environment, social media simply aren’t top-of-mind for most Italian journalists — who, as Vittorio Zambardino mentioned during our chat the other day, operate under a licensing system that tends to emphasize traditional standards over innovation. (It’s a system that’s “literally medieval,” several Italian journalists put it to me, referring to the guild structure the licensing system is based on.) It wasn’t until last summer’s Iranian revolution, said Carlo Felice della Pasqua, the editor of Il Gazzettino, that many Italian journalists had even heard of Twitter.

Still, there’s arguably a market for social media in Italy. In a country where, per one study, many more people trust online news than trust TV news, social media could make inroads; the challenge, it seems, is convincing mainstream journalists that it’s worth their while to engage in it.

That was the theme, at any rate, of the festival’s Social Media Editing panel, which brought together social media mavens from Italy (della Pasqua and the ONA’s Mario Tedeschini Lalli, who served as moderator), the rest of Europe (Robert Baltus of the Netherlands’ NOS News and Vicky Taylor, commissioning editor for new media news and current affairs for the UK’s Channel 4), and the U.S. (Josh Young, social news editor for the Huffington Post) to discuss the role of social media in the overall media landscape.

Instead of the standard “whence social media” discussion, the panel ended up focusing more on the benefits of integrating social media into newsrooms that currently lack them. Here are some of the arguments the participants laid out.

Developing communities

Robert Baltus began by taking on a common assumption: When it comes to journalists’ use of social media, “we don’t have to build a community,” he said. Not because community doesn’t matter, but because “the community is already there.” It’s up to news organizations not to be creators, but to be developers — to identify and nourish communities that already exist.

To that end, “we encourage all reporters, all presenters, and all individual producers on each program to have their own Twitter accounts,” Taylor said — because, among other things, that practice “humanizes a side of the newsroom.” Channel 4 has also established a presence on Facebook, given that a whopping 80 percent of its users have Facebook accounts. But they’ve concentrated their efforts on Twitter, she noted, because though the Twitter audience is smaller than its Facebook counterpart, its users tend to be more engaged.

Developing stories

What The Huffington Post has found, Young said, is that Twitter is “a really good place to source stories — and that’s true not just in politics, not just in entertainment…but in every single vertical we come across.”

Responding to Tedeschini Lalli’s question about managing the volume of information on social networks, Young noted the recent earthquake in Haiti, a situation (like the Iranian revolution) where there were relatively few professional reporters on the ground at first, but relatively many Twitterers: NGO staffers and the like. The outlet created a page, which contained three columns of tweets organized by group — journalist, aid worker, etc.— and preceded by banner text: “Should you be in one of these lists? Send us an email.” The point was to curate information in a way that leveraged technology to achieve two of journalism’s basic mandates: sourcing and verification.

“One of the beauties of the Huffington Post is that we’re also a technology company,” Young pointed out. “We have about 100 people, give or take; probably 15-20 percent of those people are developers.” And “figuring out a technologically-driven solution doesn’t have to be all that hard,” he said. In the Haiti example, in fact, “you can imagine a whole range of clever little technological solutions to solve problems like this.”

Distributing stories

“I’ve found that a really good way to show the success of Facebook and Twitter is to show people the numbers,” Young said. “One upshot of working at the Huffington Post is that we’re obsessed with numbers.” And while “it can be taken to excess,” he acknowledged of the HuffPost’s (in)famous SEO facility, ultimately that obsession is about connecting with readers. “How much do the people you’re writing for actually like what you’re writing, as evidenced by the clicks on the page?”

“As a journalist,” Taylor noted, “ultimately you want the most people as possible consuming your work.” And “social networks are a really efficient way of getting the maximum information out in the minimum time.”

They’re also an efficient way of measuring distribution. “Social media makes content quantifiable,” Taylor noted — so “it’s giving a sense to journalists that people are actually reading their content.”

Baltus echoed that sentiment: “In the Netherlands,” he said, “journalists always look for some proof of their findings.” And part of his job is to demonstrate that social media itself can act as a route to that proof — and to be, as well, “a kind of ambassador to the more conservative sites around.”

Experimentation as an end in itself

Ultimately, trying something and seeing whether it works — even though you risk failure — is much more valuable than trying nothing and sticking with the status quo, the panelists agreed. “Nobody really knows how social media is going to affect the news,” Young noted. Because of that, “I think the challenge for a lot of us is to find something vague but really fundamental that we can build experiments on” — and to keep “trying to iteratively get to something less vague and more concrete. Nobody really knows what the future will hold, and it’s important to be humble about that, and open-minded.”

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